TOTAL QUALITY MANAGEMENT PRINCIPLES APPROACHES PROCEEES VOL II

ISBN: 83-88402-57-9

stron: 182

format: B5

oprawa: miękka

rok wydania: 2004

The chapter one is devoted to very important part of quality management activities within product and processes design and development. So called quality planning is explained there along with the known Juran‘s trilogy decisive activities of quality planning are mentioned too. The principle of early warning conception is described and brief introducing of selected tools as forecasting, Quality Function Deployment (QFD), conjoint analysis or Failure Mode and Effect Analysis (FMEA) follows.

SPIS TREŚCI

Preface
1. The Quality Management at Design and Development
1.1. What is a quality planning?
1.2. Factors of effective design and development
1.3. The early warning conception
1.4. Some methods and tools of quality management at design and de
velopment
2. The EFQM Excellence Model and Self-assessment
2.1. The EFQM Excellence Model Description
2.2. The Self-Assessment
2.3. European Quality Awarding
3. The Human Resources Management for Quality
3.1. People knowledge development
3.2. People empowerment
3.3. People motivation and recognition
3.4. People satisfaction monitoring and measurement
3.5. Some remarks about teamwork
4. The Continual Improvement - Methodology and Tools
4.1. Continual improvement methodology
4.2. Selected improvement tools
4.3. Six Sigma approach to improvement
5. The European Union Approaches to Quality Management
and Conformity Assessment
5.1. Principles of EU approach to quality management and conformity
assessment
5.2. Regulatory and non-regulatory sphere
5.3. Conformity assessment approach
5.4. Modules for conformity assessment
5.5. CE marking
5.6. Market surveillance
5.7. Mutual recognition and European conformity assessment protocols
Conclusions References